AA Accepting responsibility AB Achieve goals within budget and time schedule AC Adjust plans for the unexpected AD Adjust plans/procedures for the unexpected AE Analyze and correct plumbing or electrical problems AF Analyze problems AG Analyze quantitative, physical and/or scientific data AH Analyzing AI Anticipate people's needs and reactions AJ Anticipate problems and respond with solutions AK Apply curiosity AL Appraise and analyze costs AM Appraise and evaluate others' work AN Arrange correct sequence of information and actions AO Assemble and install technical equipment AP Asserting AQ Assess and evaluate my own work AR Assess and evaluate others' work AS Assess and evaluate your own work as well as that of classmates or coworkers AT Assess learning styles and respond accordingly AU Assign tasks and sets standards for support staff AV Attend to visual detail AW Attending to detail AX Being Sensitive AY Being punctual AZ Believe in self worth BA Brainstorm and make use of group synergy BB Bring order out of confusion BC Build a structure, follow proper sequence BD Build or construct BE Calculate, perform mathematical computations BF Care for and serve people; rehabilitate, heal BG Classify and sort information into categories BH Coach BI Coach, guide, encourage individuals to achieve goals BJ Coaching BK Communicate electronically-use the web and email to present and exchange information BL Communicate well with all levels of the organization BM Communicate well with diverse groups BN Communicate well with key people in organization BO Communicate with metaphors BP Compare and evaluate information BQ Compile data and apply statistical analysis BR Compile numerical and statistical data BS Conduct needs assessments BT Confront and express opinions without offending BU Consult and recommend solutions BV Convey a positive self image BW Convey a sense of humor BX Conveying feelings BY Cooperating BZ Coordinate fundraising activities CA Coordinate people, activities and details CB Coordinating tasks CC Counsel, advise, consult, guide others CD Counseling CE Create and administer evaluation plan CF Create and justify organization's budget to others CG Create computer generated charts for presentation CH Create efficient systems CI Create guidelines for implementing an action CJ Create images through, sketches, sculpture, etc. CK Create innovative solutions to complex problems CL Create new ways to solve on-going concerns- subvert the dominant paradigm CM Create positive, hospitable environment CN Creating ideas CO Deal with obstacles and crises CP Debate ideas with others CQ Decision making with others CR Define and expand issues CS Defining needs CT Delegate responsibility CU Delegate responsibility and review performance CV Delegating responsibility CW Delegating with respect CX Demonstrate empathy, sensitivity and patience CY Demonstrate expertise in grammar and style CZ Demonstrate flexibility during crisis DA Describing feelings DB Design buildings, furniture, etc. DC Determine a hierarchy of tasks even when not given a designated starting point DD Develop a plan and set objectives DE Develop and facilitate Work Teams DF Develop and mentor talent DG Develop educational curriculum and materials DH Develop rapport easily with groups of people DI Develop realistic goals and action to attain them DJ Developing evaluation strategies DK Developing rapport DL Drive and operate vehicles DM Edit and proofread written material DN Editing DO Encourage others to do their best DP Encourage the use of technology at all levels DQ Encourage, empower, advocate for people DR Enforcing policies DS Enlisting help DT Envision the future and lead change DU Establish culture to support learning DV Establish policy DW Execute color, shape and form DX Exercises Leadership DY Explain difficult ideas, complex topics DZ Express feelings appropriately EA Express feelings through body language EB Express ideas through art form EC Express yourself confidently and creatively ED Expressing ideas EE Extracting important information EF Facilitate a group EG Facilitate conflict management EH Facilitate self-awareness in others EI Facilitating group discussion EJ Follow through, insure completion of a task EK Forecast, estimate expenses and income EL Forecasting, predicting EM Formulate insightful and relevant questions EN Foster a sense of ownership in employees EO Gather information from a number of sources EP Gathering information EQ Grapple with abstract issues ER Handle complaints ES Handle complaints ___in person ___over phone ET Handling details EU Help others improve health and welfare EV Help people make their own decisions EW Hire and supervise temporary personnel as needed EX Hypothesize and test for results EY Identify and classify information-figure out where to find an answer and search for details EZ Identify and manage ethical issues FA Identify and organize tasks or information FB Identify and purchase necessary resource materials FC Identify appropriate information sources FD Identify several solutions to the same problem and choose the appropriate alternative FE Identifying problems FF Identifying resources FG Imagining alternatives FH Implementing decisions FI Increase productivity and efficiency to achieve goals FJ Initiating new ideas FK Innovate-think "outside the box" FL Integrity/honesty. FM Interview people to obtain information FN Interview primary sources FO Interviewing FP Intuit strategies and solutions FQ Invent products through experimentation FR Investigate and record findings FS Investigate clues FT Keep accurate and complete financial records FU Keep records FV Knowledge of self-help theories and programs FW Landscape and farm FX Lead or direct a team FY Listen carefully and attentively FZ Listen carefully to communication GA Listen empathically and with objectivity GB Listen-answer questions, provide information, accept input GC Listening GD Listening attentively GE Making decisions GF Manage finances GG Manage multiple tasks GH Manage obstacles-be persistent and resourceful GI Manage personnel, projects and time GJ Manage time GK Managing conflict GL Managing groups GM Managing time GN Master athletic skills GO Mediate peace between conflicting parties GP Meeting goals GQ Model behavior or concepts for others GR Motivate others GS Motivate people into action GT Motivate/inspire others to achieve common goals GU Motivating GV Multi-task GW Negotiate terms and conditions GX Negotiate-settle disagreements, or help others to see all sides of a situation GY Negotiates GZ Negotiating HA Organize, improve, adapt office systems HB Organizing HC Oversee communication, email and telephones HD Participate in group discussions and teams HE Participates as a member of the Team HF Patiently search for hard-to-find information HG Perceiving feelings, situations HH Perceiving nonverbal messages HI Perform accounting functions and procedures HJ Perform and entertain before groups HK Persuade-give recommendations, convince others to adopt your ideas HL Persuade/influence others to a certain point of view HM Persuading HN Plan and arrange HO Plan and arrange events and activities HP Prepare and write logically written reports HQ Prepare revisions of written material HR Present ideas effectively in speeches or lecture HS Present information to large and small groups HT Present material orally HU Present written material HV Process human interactions, understand others HW Promote concepts through a variety of media HX Promoting change HY Provide training for development of staff HZ Providing appropriate feedback IA Providing support for others IB Read or speak another language IC Remain flexible-see obstacles as a challenge rather than a setback ID Remember faces, accurate spatial memory IE Repair equipment or machinery IF Repair machines IG Reporting information IH Representing others II Research IJ Resolve problems and conflicts IK Respond to non-verbal cues IL Responsibility, IM Search written, oral and technological information IN Self-esteem, IO Self-management, IP Sell ideas, products or services IQ Selling ideas or products IR Serves Client / Customers IS Set and attain goals IT Set goals and determine courses of action IU Set up and keep time schedules IV Setting and meeting deadlines IW Setting goals IX Sharing credit IY Sociability, IZ Solving problems JA Speak a foreign language (specify language) JB Speak well in public appearances JC Speaking effectively JD Study data or behavior for meaning and solutions JE Systematize information and results JF Take risks, make hard decisions, be decisive JG Teach or train peers as well as students JH Teach, advise, coach, empower JI Teaches others JJ Teaching JK Track progress of projects and troubleshoot JL Train or teach others JM Understand blueprints and architectural specs JN Use CD-ROM and on-line databases JO Use a variety of media for presentation JP Use body language that makes others comfortable JQ Use computer software for records and analysis JR Use critical judgment to determine cause and effect relationships JS Use databases or software to organize and present information JT Use intuition to understand and respond to the work environment and people's needs JU Use scientific or medical equipment JV Use sign language JW Use technology for statistical analysis JX Use the web to conduct research JY Use tools and machines JZ Utilize all forms of technology for writing KA Utilize computer software (specify programs) KB Utilize computer software and equipment KC Utilize computer software for artistic creations KD Utilize electronic search methods KE Utilize technology to facilitate management KF Visualize concepts and results KG Work diligently and patiently KH Work well with people from a range of backgrounds KI Work with precision with numerical data KJ Works with cultural diversity KK Write analysis of study and research KL Write case studies and treatment plans KM Write copy for sales and advertising KN Write correspondence, reports, records, and technical or specialized documents KO Write grant proposals KP Write poetry, fiction plays KQ Write technical language, reports, manuals KR Write well organized and documented reports KS Writing concisely